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Goodpens Co. Ltd. provides the Services to you subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice to you. You can review the most current version of the TOS at any time at http://goodpens.ecrater.com
By accessing and using the Services, you accept and agree to be bound by the terms and provision of the TOS.
PAYMENT
Please make sure that the item is the one you are looking for. Please check once you received before you open the inside package. REFUND or REPLACEMENT WILL NOT BE ACCEPTED IF YOU HAVE OPEN THE INSIDE PRODUCT.
We accept Google Checkout as payment method. Please make your payment within 5 days after placing order. The product is available for wholesale, please contact us for more information.
RETURNS
If you would like to refund or exchange the product for any reason, please bring into our attention ASAP and we are willing to refund/exchange within 14 days upon receipt. Returns after this period will not be accepted.
All returns must accompany the original packaging and include all original accessories which accompanied the original shipment.
Postage and insurance charge is non-refundable for exchange/return items.
Buyer is responsible for shipping and handling, insurance costs related to returing the item. Some items may be subject to a 15% restocking fee.
We reserve the rights to reject any returns if the proper guidelines are not followed.
SHIPPING
We provide worldwide shipping. The shipment and handling is the same. The items are well-packed with bubbled packages and ready to be shipped to you within 24 hours of completed and cleared payment. Please make sure your shipping address is correct.
We always post items out via Hongkong Post register airmail. Delivery to your door takes 6 - 14 days on average. An email notification will be sent to you after post. You can track the item via Hongkong Post for mail tracking.
All the items sent will be marked as gift and showed the low value. But if any custom charges occured should be paid by the BUYER, we are not responsible for these charges.
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